Frequently Asked Questions
Answers to common questions about your DPCH panel, setup, and service terms.
Common Questions
7DPCH Web Hosting is exclusively provided for Final Year Project (FYP) students. This service is intended for academic and educational use only. Enterprise-level systems, commercial websites, business operations, and production-grade applications are not eligible for hosting under this platform.
You are entitled to create up to 3 subdomains under the perak.my domain. For example, test.perak.my and other similar subdomains.
For custom domains or domains purchased via DPCH, all nameserver and domain configurations are exclusively managed by DPCH. You do not need to and should not attempt to change these settings yourself.
It takes less than 1 hour during working hours. We recommend that you inform us in advance of the domains and ports you plan to use, even if your web application is not ready yet. This allows us to preconfigure everything early. Once your web is deployed, you just need to use the same domain and port and it will be automatically accessible to the public.
You will receive a response within less than 3 hours after submitting your order, during operating hours only, Monday to Friday from 8.00 AM to 5.00 PM.
You will receive access to your panel within less than 3 hours after a successful payment.
No. All subscription fees are non-refundable. Failure to pay may also result in suspension or termination of services, and any breach will result in forfeiture of remaining subscription fees.
DP2U operates from Monday to Friday, 8.00 AM to 5.00 PM. Saturday and Sunday are closed, including all public holidays gazetted in the state of Perak. However, customers with an active subscription will receive support until 8.00 PM daily.
The difference is that with Plan A (QuickStart), you will use a .perak.my domain provided by us. Plan B (BuildIt) does not include a free .perak.my domain — you need to purchase your own domain from a third-party provider and use it for your website.
Plan C (Advance) is an advanced plan where you provide us with your source code and we handle all deployment work. However, we only deploy and modify the database connection code, and we do not perform any code fixes. Subscribers of Plan C can use either a .perak.my domain or their own domain purchased from a third-party provider.
Yes. Backup Service subscribers receive one automated backup daily at approximately 9:00 PM (MYT). If a server failure occurs, restoration can only be performed using the latest available backup. For example, if the server becomes corrupted at 3:00 PM, the most recent backup may be from 9:00 PM the previous day, and any newer data may not be recoverable. Customers without a Backup Service subscription are responsible for maintaining their own backups.
You may refer to your order by contacting our support team and providing your order ID (e.g DP-2Uxxxx) for verification. This includes checks for issues such as server unavailability and other related matters.
No. Customers are strictly prohibited from accessing, altering, or configuring any server settings. This includes the server IP, master credentials, firewall settings, security configurations, or any settings that affect system stability. Any breach may result in charges, suspension, or immediate termination.
Upon expiry or termination of your subscription, the server will be reclaimed and all data will be permanently deleted. It is strongly advised that you maintain independent backups of your files and databases at all times before your subscription ends.
You may select website deployment ports, preferably within the thousands range (e.g., 3000, 4000, 8877). Avoid using ports 80 and 443, as well as any ports you have already used on your account, to prevent conflicts.
You must not host illegal content, malware, or spam on the server. Conducting unauthorised mining activities is also strictly prohibited. You are fully responsible for any action or omission that results in server damage or disruption.
Any personal data collected is processed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our Privacy Policy. We encourage you to review the Privacy Policy for full details on how your data is collected, used, and protected.
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Contact UsOperating Hours
Active subscribers receive support until 8:00 PM daily.